Thank you for visiting the Radish website (this site and any other Radish websites are referred to as the “Site”). Radish is pleased to offer its customers a fully-integrated point of sale (POS) and business management system (collectively with its related APIs and applications, the “POS System”) consisting of a suite of hardware, software, solutions, and services that help our customers streamline operations, manage their business more effectively, and increase customer engagement and retention. Please read through this Privacy Policy carefully as it contains essential information about how Radish collects and uses your personal information.
To help you read and understand this Privacy Policy, we’ve set out definitions of some key terms below:
Your use of the Radish Service will also be subject to any allowances and/or limits that apply to the Radish plan which you’ve purchased.
This Privacy Policy describes how we collect, use, share and secure the Personal Information of Customers in connection with our provision of the Site, POS System, and any other products or services (collectively, the “Services”) we may offer from time to time.
This Privacy Policy also describes our use of Personal Information collected or received from Patrons. We acquire Personal Information when Patrons visit the Site or interact with the Services offered, including, for example, when Patrons place an order with one of our Customers, participate in loyalty or rewards programs, elect to receive an email, text receipt, or other communication from Radish or our Customers. Standard message and data rates may apply. We may also obtain information, including Personal Information, from publicly available sources or third parties, and combine this information with the Personal Information you provide to us.
This Privacy Policy and our contracts govern our use of Patrons’ information with Customers. We are not responsible for the privacy policies or data practices of our Customers. By using the Services and/or providing us with your Personal Information, you agree to the processing of your Personal Information in the manner set out in this Privacy Policy.
This Privacy Policy only applies to Personal Information collected by us from (i) visitors to our Sites, (ii) our Customers, and (iii) from Patrons interacting with the Services.
When you visit our Sites, create an account, request information or evaluation tools (e.g., a product demo), communicate with customer service, or subscribe to email lists we may collect some, or all, of the following Personal Information from you:
If you are a Customer, we will collect Personal Information from you in connection with your use of the Services, including, as applicable, your name, address, birth date, tax ID and/or passport number, Social Security Number, drivers’ license number, and banking or other payment information.
If you are an employee of the Customer, we may collect Personal Information from you in connection with your use of the Services, including your name, address, birthdate, and other information such as wage rates, salaries, and hours worked.
If you are a Patron who placed an order with, made a purchase from, or otherwise completed a transaction with one of our Customers, we may collect or receive the following Personal Information from you through your use of the Services (as provided and developed by us from time to time), such as our on-premise ordering and payment services, online ordering, order and pay at the table, mobile application(s), and other related products. We may also collect and/or receive your personal information when you place an order with, make a purchase from (including gift cards), or otherwise complete a transaction with our Customers. Depending on which Service(s) you have used, personal information collected may include:
We may also collect information about you (whether as a Customer, Patron or Site visitor) from third parties and/or our business partners, such as publicly available sources, contact/mailing list providers, identity verification services, credit bureaus (if applicable), credit card companies and/or our business partners with whom Radish has a business relationship.
We collect information automatically when you visit our Sites, use our mobile application(s), complete a transaction, or use our online services, such as online ordering. This information is automatically collected through cookies, web beacons, and other similar technologies. When you access, use or interact with our Services, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Radish may also collect Personal Information like Internet Protocol (IP) addresses.
When you use our Services, including but not limited to when you install software, download any type of Services or access the Services, on your computer, tablet, mobile device or any other devices, we collect device-specific identifiers and mobile network information including phone number, device type, device identifier, and operating system. We may also request access to certain rights on your devices, such as access to storage or camera, and the ability to send push notifications.
We may also collect other information that does not identify or relate to an identified or identifiable individual, such as the browser and device information, demographic and other information that does not reveal the individual’s specific identity, and information that has been aggregated in a manner that it no longer reveals an individual’s specific identity. We may use and disclose such information for any purpose, except where we are required to do otherwise under applicable law.
We use Personal Information for our legitimate business purposes, including to provide, maintain, use, protect and improve our Services, and to develop new products and services. For example, we use Personal Information:
We retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Services to you; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
We may share the Personal Information that we collect as follows:
In using our Services, you provide us with the following information which we store securely:
Radish grants you a limited, non-exclusive, non-transferable, revocable license to use the Radish Services (subject to your account type) for the purposes of with the Customer’s business and in accordance with these Terms. You are responsible for any conduct or activity that is undertaken in your account (whether online or by calling our support center), including any changes made, and the input or modification of or access to any data or information in your account, by any of your Authorized Users. In particular, our primary point of contact with you will be your nominated Primary Admin, who will be considered as authorized by you to make changes, give instructions and receive notices on your behalf.
If you are an Authorized User using or accessing the Radish Services for the benefit of a Customer, then you are responsible for ensuring that you have the right to do so from the relevant Customer (including all necessary authorizations to access, amend or remove data, or make changes to the Customer’s account). If you are a Customer, then you are responsible for authorizing the use or access of the Radish Services by any Authorized User and will indemnify Radish against any claims or loss relating to any Authorized User’s use of or access to your account.
We will have no responsibility to anyone other than the Customer, and the Radish Services, and these Terms are intended solely for the benefit of the Customer and not for any Authorized User(s).
We also store information you upload to or send through our Services, including:
We ask for and collect personal information from you when you submit web forms on our Sites or when you participate in any interactive features of our Services, participate in a survey, competition, promotion, activity or event, apply for a job, request customer support, download content, communicate with us via third-party social media sites, or otherwise communicate with us.
We implement commercially reasonable administrative, technical, and physical safeguards, designed to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, we cannot guarantee that internet, text or e-mail transmissions are fully secure or error-free, or that any Personal Information in our possession is fully protected from all loss, misuse, and unauthorized access, disclosure, alteration, or destruction. In particular, e-mail or messages sent to or from our Services may not be secure. Therefore, you should take special care in deciding what information you send to us.
As a Customer with an account, you may access, change, or correct your personal account information at any time by logging into your account. As a Patron or visitor to the Site, if you believe that we have information about you that should be changed or corrected, you may submit the request to us at info@getradish.com. We may need to verify your identity before changing or altering your information.
Please note, however, that due to legal, contractual, and technical restrictions, we may not be able to make the requested change or correction. For example:
You may opt out of receiving promotional communications from Radish by using the unsubscribe link within each email or contacting us via our home page or sales team. Even after you opt-out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Services (e.g., account verification, purchase and billing confirmations and reminders, technical and security notices).
Some state laws may provide additional rights and protections for your information and privacy. For example, California law permits residents of California to request certain details about the information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at info@getradish.com.
Our Services are not targeted or directed at children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to us, please contact us at info@getradish.com with “Privacy Policy” in the subject line, and we will endeavor to delete that information from our databases.
Radish reserves the right to change this Privacy Policy from time to time, and if we do, we will post any changes on this page. Radish will make every effort to communicate any significant changes to you directly. Your continued use of the Services will be deemed acceptance of any updated policy.
If you have questions or comments about our privacy policy or practices, please email us at info@getradish.com, with “Privacy Policy” in the subject line.
